FAQ

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How long does delivery take?
Delivery times depend on the shipping option selected at checkout. You will receive an order confirmation and, when available, tracking information as soon as your order has been dispatched.
 

Do you deliver across the UK?
Yes! We deliver across the entire UK. Delivery options and costs will be displayed at checkout before you complete your purchase.
 

How can I track my order?
As soon as your order is shipped, we will send you an email with tracking information, where tracking is available. Please also check your spam or junk folder if you cannot find the email.
 

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible via email at supportplayandgrow@gmail.com.
We will do our best to assist you before your order is dispatched.
 

What is your returns policy?
If you change your mind about your purchase, you generally have the right to cancel your online order within 14 days of receiving your goods, subject to applicable exceptions and our returns policy.
Please contact us at supportplayandgrow@gmail.com before returning an item so that we can provide you with the correct instructions.
 

What if my item arrives damaged or defective?
We are so sorry if something is wrong!
Please contact us at supportplayandgrow@gmail.com as soon as possible, ideally with your order number and photos of the item and packaging.
We will work with you to resolve the issue.
 

Are your products suitable for children?
Each product has its own recommended age range.
Please check the product description carefully before purchasing and always follow the manufacturer's safety and age guidelines.
 

I have another question. How can I get in touch?
We would be happy to help! Simply send us an email at supportplayandgrow@gmail.com and our team will get back to you as soon as possible.