Shipping & Returns

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At Furusawa & Co, we take great pride in delivering high-quality products to your home across the UK. Once your order is placed, our team works diligently to process and dispatch your items within 1 to 2 business days. We offer various delivery options to suit your needs: our Standard Delivery typically arrives in 3 to 5 business days, while our Express Delivery ensures your items arrive in 1 to 3 business days.

 

We want your experience with Furusawa & Co to be as pleasant as the products we sell. If, for any reason, you change your mind about a purchase, you have a 14-day window from the date of receipt to notify us of your intention to return it. To initiate this process, simply send a brief email to support.furusawa@gmail.com, including your order number.

 

Quality is the essence of everything we do. In the unlikely event that your product arrives damaged or with a manufacturing defect, contact us immediately at support.furusawa@gmail.com, sending a photo showing the issue. We will prioritize your request and arrange for a full refund or a replacement product at no additional cost. Per our policy, you will not need to return the defective product to us.

 

All approved refunds are processed within 5 business days of receiving your email notification and will be credited back to the original payment method. Please note that while we strive to expedite the process, individual banks may take additional time to reflect the balance in your account. To ensure the sustainability of this model, Furusawa & Co reserves the right to monitor the frequency of refund requests. If you have any further questions or need assistance, our customer service team is available from Monday to Saturday, 9am to 5pm.